💳 Refund Policy

1. 🎁 Free Trial First

B1G Panel strongly encourages all new customers to use our 24-hour free trial before purchasing any subscription or credits. The free trial gives you full access to all B1G IPTV channels and features, allowing you to verify compatibility with your devices and network before committing to a purchase.

Contact us on WhatsApp to claim your free trial.

2. ✅ Refund Eligibility

Refund requests may be considered under the following circumstances:

• Service Not Delivered: Your subscription was not activated within 24 hours of confirmed payment
• Major Technical Failure: Persistent, documented service failure that our support team was unable to resolve within a reasonable timeframe (72 hours)
• Duplicate Payment: An accidental duplicate charge was made for the same subscription period
• Within 24 Hours: Request made within 24 hours of purchase for genuinely unused service

3. ❌ Non-Refundable Circumstances

• Customer changed their mind after purchase
• Incompatibility with a device that was not tested during the free trial
• Subscription used for more than 24 hours
• Credits that have been used to activate any subscriptions
• Issues caused by the customer's own internet connection or device configuration
• Requests made more than 7 days after the purchase date
• Violations of our Terms of Service or Acceptable Use Policy
• Service temporarily unavailable due to scheduled maintenance
• Claims about specific channels that were never guaranteed in writing

4. 📝 How to Request a Refund

To submit a refund request, please contact us through one of the following channels:

• 💬 WhatsApp (Fastest): +44 7490 344053
• 📧 Email: b1gpanelshop@gmail.com

Please include the following information with your request:

• Your name and the email/WhatsApp number used at purchase
• Your B1G IPTV username or order reference
• Date of purchase and amount paid
• Detailed description of the issue
• Screenshots or evidence of the problem (if applicable)
• Confirmation that you have allowed our support team to attempt to resolve the issue

5. ⏱️ Refund Processing Timeline

• Acknowledgement: We will acknowledge your request within 24 hours
• Review: Refund requests are reviewed within 3–5 business days
• Decision: You will be notified of our decision via the contact method you used
• Payment: Approved refunds are processed within 5–10 business days to your original payment method

6. 🔄 Credit Refunds

B1G Panel credits that have not been used to activate any subscriptions may be considered for a refund or exchange within 48 hours of purchase. Once credits have been used to activate a subscription, they are non-refundable. Bulk credit purchases (60+ credits) are governed by the same eligibility criteria above.

7. 🤝 Our Commitment

B1G Panel is committed to resolving any service issues quickly and fairly. Our dedicated support team is available 24/7. Before submitting a refund request, we encourage you to allow our technical team the opportunity to diagnose and resolve any issues. Most technical problems can be resolved within hours.

We stand behind the quality of our B1G IPTV service and will always work to find a satisfactory resolution.

8. ⚖️ Disputes

If you are unsatisfied with our refund decision, you may escalate the matter by contacting us at b1gpanelshop@gmail.com with "DISPUTE" in the subject line. This Policy does not affect your statutory consumer rights under applicable UK law.